Insights

Thoughts on systems, automation, and the new era of operations.

The hidden technical debt of complex Zapier chains and when it's time to write actual Python.

Ensuring that retrying a failed payment request doesn't charge the customer twice.

Stop pulling reports from 5 different SaaS tools. Here's how to build a unified data warehouse.

Real world use cases for LLMs in operations that actually save time and money right now.

Setting up alerting for business-critical automated workflows using Prometheus and Grafana.

Designing workflows that handle 90% of cases automatically but gracefully escalate the 10%.